|
Guest Reviews Boulder Station Hotel Casino Las Vegas
May 7, 2011
As a local I enjoy hanging out here. A major reason is the restaurants. Metro
Pizza serves pizza on a par with a metropolitan New York pizzaria. Starbuck's is
here. So is Burger King, Cocos (the Cocos in Sunset Station is now a Grand
Cafe), Subway, and others. I especially enjoyed the Feast Buffet. The quality
and selection with attentive service, in my opinion is a super deal. Lately
Station Casinos reduced their prices on buffets. For what I got on a Saturday
afternoon for less $8, impressed me. Regardless that there was a lengthy line,
it moved fast, and oldies music made it enjoyable. In all seriousness, what I
paid around $8 for on a Saturday afternoon, I enjoyed more than a Strip casino
that charges at least double. I recommend the Feast Buffet at Boulder Station.
Guest Reviews Boulder Station Hotel Casino Las Vegas
May 4, 2011
So Bad I checked out 3 days early...
This message should begin with a small disclaimer: I'm gay which entitles me to
the be a drama queen at times. With that said get ready for an academy award
winning performance by yours truly.
So this review is long overdue but I was letting the poison pen ferment to its
fullest and wanted the noose I let them hang themselves as tight as it would go.
We are there finally! Yay
So about 2 months ago I went to Las Vegas for the 2nd time this year. It's one
of my favorite spots in the country, even though I don't gamble. I go for the
shows and the sexy gay boys that never get to go out but work in a city they
hate living in. Anyway on this trip I decided an off the strip stay would do. It
was last minute planning and was mainly to hang out with 2 friends I have made
out there from my numerous trips over the years. One was turning 30. I picked a
hotel by their place so they could visit whenever they wanted. I suppose I
should have known better.
Guest Reviews Boulder Station Hotel Casino Las Vegas
May 4, 2011
Upon check in I was greeted by a friendly woman and it all looked like it
wouldn't be so bad. I had done my research on this hotel and saw that they had 3
room options. I opted for their suite (or so I thought). I got up to my room to
find a large(ish) room with a hot tub. I had traveled from Boston on standby
(buddy pass) and was miserable and just wanted to sleep since it was 12 am Vegas
time. I decided to confront the issue in the morning. I woke at 10 30 and made
some coffee before venturing downstairs at about 11:30 am to discuss the issue.
I approached the desk knowing I needed to talk with the manager but giving a
brief version to the man at the desk. I wanted to be sure I wasn't accidently
placed in the room I believed to be their "deluxe room" emphasis on room. The
gentleman got the manager who sashayed to the desk ready to fight. I immediately
thought of rupaul shantee you stay shashay away! You better work! I explained my
story to her and let her know I saw 3 options on the site standard ROOM deluxe
ROOM and a SUITE. I then went to the reservation to find 2 choices a standard
ROOM and a deluxe SUITE. I assumed the deluxe was there to make the suite sound
more exciting. She explained that no the Deluxe suite is actually the deluxe
room. I told her that her website was deceptive and I wanted to either be moved
to a suite for the rate that I was quoted online or I wanted to be refunded the
difference for the room for the night before and moved to a standard room where
I would spend the remainder of my trip. She said their was nothing at all she
could do for me. I quickly corrected her and said a refund for the remainder of
the trip would also solve the problem for the remainder of the stay because this
poorly decorated excuse for a hotel would not see another penny of mine. She
honoured this request and I checked out about 45 minutes later and made way to
the Marriott to use some rewards points.
I am not a hard person to make happy she could have given me a casino credit
(please note I don't gamble) and I'd have been like hey at least she's making an
effort to keep me happy. But no this lady was not in the market of making me
happy.
Guest Reviews Boulder Station Hotel Casino Las Vegas
May 4, 2011
Upon arriving home I decided to write a letter to management highlighting the
details of the event and being sure to include reminders that you should keep
customers happy because we are the reason they are in business. I even threw in
some fun facts about me like a hospitality industry from professional for almost
15 years with a degree from the top hospitality college in the country and my
companion being a legacy airline flight attendant that flies to Vegas often as
well. I even let them know that I am understanding when it comes to having a bad
day and would gladly accept an apology (fine this part was implied but I made
sure it was implied). Well they've had over months and have run out of limbs to
prevent the noose from tightening. This review, which I plan on posting in
numerous sites is a warning to all that this casino does not know how to treat
their guests and to stay away. Their management staff does not care about
anything other than the dollars you put in their machines. There are many
options for resorts and hotels in the Vegas area. The 130 I spent a room there
could have got me a much nicer one at any of the strip hotels that were more
than 3 years old but are still gorgeous.
|
4111
Boulder Hwy
