Guest Reviews Cosmopolitan Hotel Las Vegas
15 January 2012
Tried checking in with reservation and was told by front desk that our
reservation was given away. This was after waiting 20 minutes to check in. Front
desk person wasnt even professional or courteous but acted like a total Bit*h!
Totally unacceptable for a place charging so much. Go to a real place that knows
real customer service in the Wynn las Vegas.
Guest Reviews Cosmopolitan Hotel Las Vegas
14 January 2012
The staff at check in was nice, but wanted to charge me $25 more for the view of
the strip. The housekeeping is bad! Lack of towels replaced and amenities, we
had to call twice for shampoo! The room was also dusty and the sink was never
cleaned. Bond bar is the coolest!
Guest Reviews Cosmopolitan Hotel Las Vegas
9 January 2012
The hotel has everything going for it: location, appearance, restaurants, and
some of the staff. We were upgraded upon checkin which is always a plus. Our
suite was large, well furnished, and had great views. We did not experience the
noise problems that some of the reviews mentioned.
However, the housekeeping issue is very apparent. We found other guests' items
in the room (including underwear). The glasses on the mini-bar were dirty.
When I brought this to the staff's attention they were very apologetic. I hope
they take steps to maintain a fabulous facility.
Guest Reviews Cosmopolitan Hotel Las Vegas
9 January 2012
The location is great. They upgraded us to a Bellagio fountain view room so that
was nice. It was pretty cool having the balcony in Vegas. The room was very
nice. Pretty much like all the rest of the nice Vegas hotels. i would stay there
again. Mirage is still my fav
Guest Reviews Cosmopolitan Hotel Las Vegas
9 January 2012
We go to Las Vegas regularly and have stayed in most of the 4 and 5 star hotels.
We were really excited to stay here as the balconies, views and bars came highly
recommended but our stay was just okay.
We were upgraded to a room with a premium view on the 59th floor for booking
with American Express card. The room was very modern, clean and spacious. The
bathroom had a large walk in shower that led to a sunken tub big enough for 2
and floor to ceiling windows looking out over the strip and into the bedroom. We
were a bit disappointed because we had hoped to utilize the view while soaking
but the deep design of the tub made it impossible. Our room had a mini kitchen -
microwave, sink, dishwasher, fridge but no coffee maker, dishes or cutlery so
not really functional. The bed was really comfortable and the room was quiet so
were able to enjoy a relaxing lie in.
We were let down by the atmosphere of the hotel and the service. We stayed at
the hotel between Christmas and New Years, normally a very busy time, but there
were very few people at the tables and the casino and the Chandelier Bar lacked
a buzz. We ended up spending more time at Caesars and Bellagio where there was
significantly more happening. The opposite was true when we went for breakfast
the next morning- we were told it was a 30 minute wait to get a table for the
buffet which ended up to be almost 50 minutes. When actually did get to the
table, the food was really good quality, well presented and very tasty. If you
are planning to eat here, I would recommend that you go before 9.30 AM because
as we were leaving, the wait time was up to 1.5- 2 hours!! I was also a bit
disappointed with the shopping and gym. It just wasn´t up to the same standards
as other close by hotels like Caesars, Venetian and Wynn.
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